Privacy Policy CK44 – Protection of Our Members' Personal Data

This Privacy Policy applies to all users of the CK44 platform, including the official website at ck44.ml, the CK44 mobile app for Android and iOS, and all related services provided by CK44. This policy covers all types of personal data we collect from you, whether directly or indirectly, during your interactions with our platform.

"Personal data" in the context of this policy refers to any information that can be used to identify you as an individual, either directly or indirectly. This includes your name, email address, phone number, financial information, and technical data such as your device's IP address.

CK44 collects various types of personal data depending on how you interact with our platform. Below is a summary of the data types we collect and the purposes for which they are used:

We only collect data that is strictly necessary for the stated purposes. ck44 does not collect sensitive data categories such as your health information, religious beliefs, or political views unless required by law.

The personal data we collect is used solely for lawful and transparent purposes. CK44 uses your information for the following:

• Account Management: Creating, managing, and verifying your member account, including the mandatory KYC (Know Your Customer) process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and platform abuse.
• Service Communications: Sending important notifications related to your account, transactions, and policy updates.
• Customer Support: Providing effective assistance when you contact our support team.
• Legal Compliance: Fulfilling legal obligations and relevant regulatory requirements.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Platform Improvement: Analysing usage patterns to enhance the user experience and develop new features.

CK44 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. CK44's data servers are protected by layered security infrastructure to ensure your data remains inaccessible to unauthorised parties.

Our data retention periods are as follows:

• Active Account Data: Retained for the duration your account remains active, plus any legally mandated retention period following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in compliance with the Anti-Money Laundering Act requirements.
• Security Logs: Retained for twelve (12) months for investigation and fraud prevention purposes.
• Support Communication Data: Retained for three (3) years for service reference and improvement purposes.
• Marketing Data: Retained until you withdraw your consent or close your account.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

CK44 does not sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent. However, there are certain situations where we need to share your information with specific parties to enable our platform to operate effectively:

• Payment Service Provider: Required financial information is shared with licensed payment processors to facilitate your deposit and withdrawal transactions.
• KYC Service Provider: Identity data is shared with licensed third-party identity verification providers to meet KYC requirements.
• Game Provider: Minimum required gaming data is shared with game software providers to enable your gameplay.
• Regulatory Authority: We may be required to disclose certain information to government or regulatory authorities when mandated by law.
• Business Partners: In very limited contexts and under strict contractual safeguards, minimal data may be shared with our selected business partners.

CK44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. These technologies help us recognise you on return visits, remember your preferences, and ensure the platform functions smoothly.

Types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, region, and display settings for a more comfortable experience.
• Performance Cookies: Collecting anonymous data on how you use the platform to help us improve our services.
• Analytics Cookies: Helping us understand overall platform usage patterns for product development and improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the full functionality of the CK44 platform and your overall user experience.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by CK44. We fully respect these rights and will process every request promptly.

Protecting your personal data is ck44's foremost technical and operational priority. We continuously invest in cutting-edge security infrastructure to ensure your information remains protected against unauthorised access, loss, or misuse at all times.

• 256-bit SSL Encryption: All data transmitted between your device and ck44's servers is protected with industry-grade SSL encryption.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents are encrypted at rest using AES-256 encryption.
• Two-Factor Authentication (2FA): The 2FA feature is available to all member accounts as a recommended additional layer of security.
• 24/7 Monitoring: Our security team continuously monitors systems to detect and respond to any threats promptly.
• Regular Penetration Testing: Our systems undergo regular security testing by independent security experts to identify and address potential vulnerabilities.
• Internal Access Controls: Access to member personal data among CK44 staff is strictly limited to those who require it for their role, with rigorous audit logs maintained at all times.

The ck44 platform may contain links to third-party websites or services in certain contexts, such as payment provider or game provider information. This Privacy Policy applies solely to the ck44 platform.

CK44 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any third-party website you visit. Accessing such websites is done entirely at your own risk.

CK44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any material amendments will be communicated to you via in-platform notification or email at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the latest version of this policy. You are encouraged to review this page periodically to stay informed of how we handle your personal data. Continued use of the ck44 platform following any amendments constitutes your acceptance of the updated terms.

If you have any questions, concerns, or wish to exercise any of your rights regarding your personal data, please contact ck44's Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 within the ck44 platform
• Response Time: We aim to respond to all privacy-related enquiries within 72 business hours.

For data rights requests, please include your full name, ck44 account number, and clear details of your request so we can process it promptly and accurately.